Managed Care or Successful Writing at Work

Managed Care: What It Is and How It Works

Author: Peter R Kongstvedt

"The new Third Edition of Managed Care is a concise introduction to the foundations of the American managed healthcare system and covers the most recent trends and changes in the industry. Written in clear and accessible language, this handy guide offers an historical overview of managed care and then walks the reader through the organizational structures, concepts, and practices of this most complex and dynamic industry." This thorough revision has been completely updated and features all new sections on: pay for performance, consumer-directed health plans, new approaches to care management, as well as advances in information technology.

Table of Contents:

Keeping Current

Ch. 1 The Origins of Managed Health Care 1

Ch. 2 Types of Managed Care Organizations and Integrated Health Care Delivery Systems 17

Ch. 3 Network Management and Reimbursement 55

Ch. 4 Management of Medical Utilization and Quality 95

Ch. 5 Internal Operations 119

Ch. 6 Medicare and Medicaid 155

Ch. 7 Regulation and Accreditation in Managed Care 175

Glossary 207

Index 251

Interesting book: Experiencing MIS or Using Financial Accounting Information

Successful Writing at Work

Author: Philip Kolin

This respected market leader offers students a comprehensive, practical introduction to workplace writing that prepares them for a range of communication tasks. An abundance of real-world examples and problems, as well as an accessible writing style and detailed guidelines set this text apart. Through four logically sequenced sections, the author guides students from exploring simple business communications to conducting research, documenting sources, and tackling advanced tasks such as proposals and oral presentations. With each new task, the author prepares students to become effective problem solvers at work, learning to select the best communication tools to accomplish their goals.

The Eighth Edition features a new, more contemporary and open design as well as updated topical coverage. In addition, new guidelines, case studies, model reports, and exercises make the discussion of occupational writing more current than ever. Integrated web sites accompany the te xt, providing students with dynamic learning opportunities and instructors with enhanced teaching options.

• New and expanded! Coverage of globalization modernizes the discussion of workplace writing with information on writing for the global marketplace, a section on international business correspondence, and a feature on using appropriate visuals for international audiences.
• New! Chapter 8, "Doing Research for School and On the Job," provides innovative, practical advice on how research—from primary and secondary research to using periodical databases and doing research on the Internet— is used in both academic and professional settings.
• Updated! Technologycoverage includes an expanded section on collaborating online, an enhanced section on online résumés, completely rewritten technology and research coverage, and new/updated Tech Notes throughout the book.
• New! Annotations walk students throug h sample documents that include letters, memos, e-mails, résumés, proposals, short reports, and the PowerPoint presentation.
• The integrated technology package features greatly expanded resources for students and instructors, including topical quizzes, technology and globalization activities, PowerPoint slides, additional case studies, and an online Instructor's Guide.

Table of Contents:

Contents

Note: Each chapter concludes with a Revision Checklist and Exercises.

• Backgrounds
• 1. Getting Started: Writing and Your Career
  Writing—An Essential Job Skill
  Writing for the Global Marketplace
  Four Keys to Effective Writing
  Characteristics of Job-Related Writing
  Ethical Writing in the Workplace
  Sucessful Employees Are Successful Writers

  2. The Writing Process at Work

  What Writing Is and Is Not

  Researching

  Planning

  Drafting

  Revising

  Editing

  3. Collaborative Writing and Meetings at Work

  Teamwork Is Crucial to Business Success

  Advantages of Collaborative Writing

  Collaborative Writing and the Writing Process

  Guidelines for Successful Group Writing

  Sources of Conflict in Group Dynamics and How to Solve Them

  Models for Collaboration

  Evolution of a Collaboratively Written Document

  Collaborating Online

  Meetings

  II. Correspondenc e

  4. Writing Memos, Faxes, and Emails

  What Memos, Faxes, and Emails Have in Common

  Memos

  Faxes

  E-Mails

  5. Writing Letters: Some Basics for Audiences Worldwide

  Letters in the Age of the Internet

  Letter Formats

  Parts of a Letter

  Organizing a Standard Business Letter

  Making a Good Impression on Your Reader

  Using the Most Effective Language in Your Letters

  Guidelines for Printing Your Letter

  International Business Correspondence

  6. Types of Business Letters

  Types of Letters

  Inquiry Letters

  Special Request Letters

  Sales Letters: Some Preliminary Guidelines

  The Four A's of Sales Letters

  Customer Relations Letters

  Sending Letter-Quality Messages: Final Advice to SealYour Success

  7. How to Get a Job: Résumés, Letters, Applications, and Interviews

  Steps the Employer Takes to Hire

  Steps to Follow to Get Hired

  Analyzing Your Strengths

  Looking in the Right Places f or a Job

  Preparing a Dossier

  Preparing a Résumé

  The Online Résumé

  Letters of Application

  Going to an Interview

  Accepting or Declining a Job Offer

  III. Gathering and Summarizing Information

  8. Doing Research for School and on the Job

  The Research Process

  Types of Research

  Primary Research

  Secondary Research

  Periodical Databases

  Finding Reference Materials

  Government Documents

  Doing Internet Research

  Evaluating Web Sites

  Note Taking

  Conclusion

  9. Documenting Sources

  The Whys and Hows of Documentation

  Documentation in the Writing Process

  Parenthetical Documentation

  Preparing an MLA Works Cited List

  Using MLA In-Text Documentation

  Sample Entries for an MLA Works Cited List

  Preparing an APA Reference List

  Using APA In-text Documentation

  Sample Entries for an APA Reference List

  The Chicago Numbered Note Style of Documentation

  Other Ways to Document in Sci entific and Technical Writing

  Sample Research Paper Using MLA In-Text Documentation

  10. Summarizing Material

  The Importance of Summaries in Business

  Contents of a Summary

  Preparing a Summary

  Executive Summaries

  Evaluative Summaries

  Abstracts

  Writing Successful News Releases

  IV. Preparing Documents and Visuals

  11. Designing Clear Visuals

  The Purpose of Visuals

  Two Categories of Visuals

  Tables

  Figures

  Using Visuals Ethically

  Using Appropriate Visuals for International Audiences

  Conclusion

  12. Designing Successful Documents and Web Sites

  Organizing Information Visually

  Characteristics of Effective Design

  Tools for Designing Your Documents

  Desktop Publishing

  Before Choosing a Design

  The ABCs of Print Document Design

  Poor Document Design: What Not to Do

  Four Rules of Effective Page Design

  Writing for and Designing Web Sites

  13. Writing Instructions

  Instructions and Your Jo b

  Why Instructions Are Important

  The Variety of Instructions: A Brief Overview

  Assessing and Meeting Your Audience's Needs

  The Process of Writing Instructions

  Using the Right Style

  Using Visuals Effectively

  The Five Parts of Instructions

  Model of Full Set of Instructions

  Writing Procedures for Policies and Regulations

  Some Final Advice

  14. Writing Winning Proposals

  Writing Successful Proposals

  Proposals are Persuasive Plans

  Proposals Frequently Are Collaborative Efforts

  Types of Proposals

  Guidelines for Writing a Successful Proposal

  Internal Proposals

  Sales Proposals

  Proposals for Research Papers and Reports

  A Final Reminder

  15. Writing Effective Short Reports

  Types of Short Reports

  Guidelines for Writing Short Reports

  Periodic Reports

  Sales Reports

  Progress Reports

  Trip/Travel Reports

  Test Reports

  Incident Reports

  Short Reports: Some Final Thoughts

  16. Writing Careful Long Reports

  How a Long Report Differs from a Short Report

  The Process of Writing a Long Report

  Parts of a Long Report

  A Model Long Report

  Final Words of Advice about Long Reports

  17. Making Successful Presentations at Work

  Types of Presentations

  Informal Briefings

  Formal Presentations

  Analyzing Your Audience

  The Parts of Formal Presentations

  Presentation Software

  Noncomputerized Presentations

  Rehearsing Your Presentation

  Delivering Your Presentation

  Evaluating Presentations

  A Writer's Brief Guide to Paragraphs, Sentences, and Words

  Paragraphs

  Sentences

  Words

  Proofreading Marks