Wednesday, December 10, 2008

The Resilient Enterprise or Hotel Management and Operations

The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage

Author: Yossi Sheffi

Gold Award Winner for Business and Economics in the 2005 ForeWord Magazine Book of the Year Awards

What happens when fire strikes the manufacturing plant of the sole supplier for the brake pressure valve used in every Toyota? When a hurricane shuts down production at a Unilever plant? When Dell and Apple chip manufacturers in Taiwan take weeks to recover from an earthquake? When the U.S. Pacific ports are shut down during the Christmas rush? When terrorists strike? In The Resilient Enterprise, Yossi Sheffi shows that companies' fortunes in the face of such business shocks depend more on choices made before the disruption than they do on actions taken in the midst of it--and that resilience benefits firms every day, disaster or no disaster. He shows how companies can build in flexibility throughout their supply chains, based on proven design principles and the right culture--balancing security, redundancy, and short-term profits. And he shows how investments in resilience and flexibility not only reduce risk but create a competitive advantage in the increasingly volatile marketplace.

Sheffi describes the way companies can increase security--reducing the likelihood of a disruption--with layered defenses, the tracking and analysis of “near-misses,” fast detection, and close collaboration with government agencies, trading partners, and even competitors. But the focus of the book is on resilience--the ability to bounce back from disruptions and disasters--by building in redundancy and flexibility. For example, standardization, modular design, and collaborative relationships with suppliers (and other stakeholders) can help create a robust supplychain. And a corporate culture of flexibility--with distributed decision making and communications at all levels--can create a resilient enterprise.

Sheffi provides tools for companies to reduce the vulnerability of the supply chain they live in. And along the way he tells the stories of dozens of enterprises, large and small, including Toyota, Nokia, General Motors, Zara, Land Rover, Chiquita, Aisin Seiki, Southwest Airlines, UPS, Johnson and Johnson, Intel, Amazon.com, the U.S. Navy, and others, from across the globe. Their successes, failures, preparations, and methods provide a rich set of lessons in preparing for and managing disruptions.

Additional material available at TheResilientEnterprise.com



Table of Contents:
Preface to the Paperback Edition     vii
Preface     ix
Acknowledgments     xi
When Things Go Wrong: Disruptions and Vulnerability     1
Big Lessons from Small Disruptions     3
Understanding Vulnerability     17
Anticipating Disruptions and Assessing Their Likelihood     35
Effects of Disruptions     57
Supply Chain Management-A Primer     75
Basic Supply Chain Management     77
Demand-Responsive Supply Chains     93
Reducing Vulnerability     113
Reducing the Likelihood of Intentional Disruptions     115
Collaboration for Security     137
Detecting Disruptions     155
Resilience through Redundancy     171
Building in Flexibility     181
Flexibility through Interchangeability     183
Postponement for Flexibility     195
Strategies for Flexible Supply     209
Customer Relations Management     225
Building a Culture of Flexibility     243
Resilience for Competitive Advantage     267
Moving Ahead     269
Notes     287
Index     317

New interesting book: A History of the World in 6 Glasses or Diabetic Living Cookbook

Hotel Management and Operations

Author: Denney G Rutherford

This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.

Booknews

Provides a broad range of research and commentary on issues in the management of modern hotel departments for students. Covers changes in the industry reflecting the economy, organizational design, interdepartmental conflict in hotels, food and beverages, entertainment, front office management, marketing, financial control, and managing human resources. Includes numerous examples and case histories. Annotation c. Book News, Inc., Portland, OR (booknews.com)



Table of Contents:
Preface
Acknowledgments
Contributors
1Overview
1Remaking the Hospitality Industry7
2Lodging Consumers Will Remain Cost-Conscious, Even as Recovery Gains Momentum18
2Organization
1Organizational Design33
2Toward a Theory of Interdepartmental Conflict in Hotels46
3The Cult of Ineffectiveness51
3General Managers: A View at the Top57
1A Conceptual Framework of the Hotel General Manager's Job59
2Job Satisfaction and Stress in Hotel Management Careers67
4Front Office Management
1The Electrifying Job of the Front Office Manager83
2Checking the INs and OUTs of the Front Office86
3The Overbooking Question: A Simulation93
4Discounting in the Hotel Industry: A New Approach99
5Hotel Reservations: The Guest Contract110
6American Concierges Set Service Standards115
7Middle Managers: Facing the Communication Challenge120
5Housekeeping, Engineering, and Security
1Housekeeping Organizations: Their History, Purpose, Structures, and Personnel141
2A Cost-Saving Approach to Housekeeping153
3The Hotel Engineering Function: Organization, People, and Issues in the Modern Era156
4The Evolution of the Hotel Engineer's Job163
5DeFacto Security Standards: Operators at Risk170
6Food and Beverage Division
1Hotel Food and Beverage Organization and Management191
2Hotel Food and Beverage Departments Assume Higher Profile as They Adapt to the 1990s198
3Manager Burnout211
4Contemporary Hotel Catering219
5A Table for 5,000? Right This Way!224
6Utilizing Live Entertainment in Hotels, Restaurants, and Clubs227
7The Chef and Food Production Management239
8Room Service Revival241
7Marketing and Associated Activities247
1Marketing Your Hotel: Challenge of the 1990s251
2Marketing Practices of Hotel Chains254
3The Art and Science of Selling to Group Markets in Hotel Convention Sales265
4Hotel Salespersons: Enhancing Their Creativity and Efficiency271
5Boosting Your Bottom Line With Yield Management278
6Combining Hotel Promotions, Discount Packages, and Yield Management Systems: Make Sure It's Legal287
7How Consumers Choose Hotels294
8Hospitality Marketing: The Internal Approach299
9Hotel Pricing305
10Advertising Your Hotel's Position310
11Improving Interactions Between Meeting Planners and Hotel Employees320
12Selective Service: A Day in the Life of a Director of Convention Services339
13Putting the Public in Public Relations343
8Accounting, Financial, and Operational Control
1The Hotel Controller Revisited359
2A New Breed of Controller?369
3Internal Auditing - More Than a Financial Review372
4Evolution of the Night Audit378
5Hotel Purchasing as a Control Function and Profit Generator386
6The Hotel Purchasing Function388
7Vital Guidelines for Property Management Systems (PMS) Selection395
8Tech Talk Back399
9The Management and Processes of Human Resources
1The Challenges, Structure, and Management of Hotel Human Resources405
2Performance Appraisals: Making Them Fair and Making Them Work415
3Employee Commitment: Money in the Bank426
4Turnover: A Conceptual Model433
5Turnover and What to Do About It439
Index449

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